FAQ’s

DXB&more will allow airport guests to order food, beverages and retail items online from participating outlets and have these collected in store. 

Over 40 outlets across the airport are available to order from. We are constantly working on adding exciting and new products from our concession partners to the DXB&more online shopping platform

A small service fee based on the total value of your purchase is applied to all DXB&more transactions.

• All DXB&more processes and staff training complies with Dubai Municipality Food Code in addition to Health & Safety guidelines pertaining to Food Handlers.

• There are numerous ways of accessing DXB&more including:
  • Through the dedicated webpage at www.dxbmorestage.wpengine.com
  • Through the link on DXB WOWfi landing page.
  • By scanning any of the QR codes found throughout the airport concourses and at participating outlets.

Pre-order is definitely something we hope to offer in the future, but at the moment we are unable to offer this function

• Airport guests can order retail items, food and beverages from the participating outlets within DXB.
• Simply load up your basket and pay for your items and your order will be processed. Notifications will be sent to you during preparation to advise you for your order status.

Once you have placed the order, add your discount code at checkout and this will be applied automatically to your basket.

• Follow the instructions in the order confirmation and head to the “Order Collection Point” at the chosen store and show the order confirmation.

At all participating DXB&more outlets across the airport.

When payment has been made, you will receive an email / SMS to confirm the DXB&more order and advise of the estimated pick up time.

You will receive a further email / SMS when your DXB&more order is ready to be picked up.

A customer can share their order details and order confirmation with someone else in their party to collect the order on their behalf.

If you have feedback or wish to make a complaint, please email dxbmore.help@servy.ae or fill in the feedback from available here.

• If you are ordering food or drinks through DXB&more you will be unable to cancel your order as the order is prepared upon receipt.
• Retail orders can be cancelled directly with the store at collection

• Food and beverage orders through DXB&more cannot be returned.
• Retail orders can be returned in accordance with each stores’ policy.
• For convenience we have included each retailer’s return policy here.
• Exchanges are not possible through DXB&more. Instead, a new order should be placed, and the unwanted item returned to the stores.

• If you want to return your retail purchase made through DXB&more, you will need to go to the store directly. Here you can organise the refund, in line with the store’s return policy.

• If your order is delayed and you are unable to wait, please let us know by sending your order details (Order Number, Name, Contact details) to dxbmore.help@servy.ae and we will be happy to rectify.
• Please note that your credit card may still be charged for food & beverage orders.

• If you are ordering food or drinks through DXB&more you will be unable to change your order once it has been received by the outlet. If you forgot to add something and chose to pick up your order, additional items can be added at the store.
• In case of retail, the order can be returned in full or partially and a new order can be placed through DXB&more.

• Transactions are pre-authorised once your order is submitted and charged when your order is collected.
• You will receive an email from DXB&more powered by Servy containing an itemised receipt once your order is picked up. Servy is the merchant of record on your credit card statement, but all merchant information is included on your receipt.

Please email us at dxbmore.help@servy.ae and we will be happy to send a copy.

No credit card information is stored by Servy; instead it is passed on to our payment processor via dual-layered encryption. Servy maintains PCI compliance for all payments.