FAQ’s

DXB&more will allow airport guests to order food, beverages and retail items online from participating concessions and either have these delivered to their gate and lounge or collected in store.

• We currently have over 25 concessionaires that have signed up to be a part of DXB&more:
• Food and Beverage:
  • Costa Coffee Concourse B (Gate B27)
  • Roost at The Daily DXB Concourse B (Gate B10)
  • St Mia at The Daily DXB Concourse B (Gate B10)
  • The Wok at The Daily DXB Concourse B (Gate B10)
  • Market at The Daily DXB Concourse B (Gate B10)
  • Wanna Poke at The Daily DXB Concourse B (Gate B10)
  • McDonalds Concourse B (Gate B26)
  • McDonalds Concourse C (Gate C11)
  • Hard Rock Cafe Concourse B (Gate B25)
  • Jones the Grocer Concourse B (Gate B22)
  • O’Brien’s Concourse B (Gate B22)
  • Desi Lunchbox Departures
  • The Hangar Concourse B (Gate B3)
  • S34 Concourse C (Gate C22)
  • Tranzeet Concourse B (Gate B9)
  • Fix Concourse B (Gate B3)
  • Treehouse Concourse B (Gate B3)
  • Grabb’it Concourse B (Gate B7)
  • Nutella Concourse B (Gate B28)
  • Taste of India Concourse C (Gate C11)
  • Panda Express Concourse C (Gate C11)
  • Adya Concourse C (Gate C17)
  • Caffe Nero Concourse B (Gate B15)
• Shopping:
  • Dubai Duty Free Concourse B (Gate B15)
  • Candylicious Concourse B (Gate B28)
  • Le Clous Atrium Concourse B (Gate B8)
  • Le Clos Kiosk Concourse B (between Emirates First and Business lounges)
  • Le Clos Arrivals (Arrivals Hall)
• We are constantly working on adding exciting and new products from our concession partners to the DXB&more online shopping platform

A small service fee based on the total value of your purchase is applied to all DXB&more transactions. A delivery fee of 10aed is also added when items are ordered for delivery.

• All DXB&more processes and staff training complies with Dubai Municipality Food Code in addition to Health & Safety guidelines pertaining to Food Handlers.
• All DXB&more staff hold Occupational Health Cards form DHA and have attended Basic Food Hygiene training from a Dubai Municipality approved service provider.
• All DXB&more staff are supplied with alcohol-based hand sanitizer, disinfectant and paper towels to ensure delivery bags and associated materials are cleaned after each use.
• All DXB&more staff are provided with PPE such as masks and gloves always and follow physical distancing when picking up deliveries and passing deliveries to customers, maintaining a high degree of personal cleanliness, and wear clean protective clothing.

• There are numerous ways of accessing DXB&more including:
  • Through the dedicated webpage at www.dxbmore.com
  • Through the link on DXB WOWfi landing page.
  • By scanning any of the QR codes found throughout the airport concourses, at participating retailers and at delivery points.

Pre-order is definitely something we hope to offer in the future, but at the moment we are unable to offer this function

• Airport guests can order retail items, food and beverages from the participating outlets within DXB.
• Simply load up your basket, select pick-up or delivery and pay for your items and your order will be processed. Notifications will be sent to you during preparation to advise you for your order status.

Once you have placed the order, add your discount code at checkout and this will be applied automatically to your basket.

• If the guest opted for pick up, follow the instructions in the order confirmation and head to the “Order Collection Point” at the chosen store and show the order confirmation.
• If the guest opted for delivery, the order will be ready to collect at the chosen delivery location from our delivery partner. Look out for the person wearing the DXB&more uniform yellow vest and show your order confirmation.

At the moment all participating DXB&more outlets are in Terminal 3 (Concourses B &C).

Delivery using DXB&more is currently available in Terminal 3, Concourse B and C

• To all B and C gates in Terminal 3
• Click & Collect Counter CB (between the main elevators and the lottery car)
• To Airport guest lounges in Terminal 3
  • Emirates Business Class – B Gates
  • Emirates Dubai Connect Lounge – C Gates
  • Emirates First Class – B Gates
  • Emirates First Class – C Gates
  • The Emirates Lounge – C Gates
  • Marhaba – B Gates
  • Marhaba – C Gates
  • Ahlan – B Gates
  • Assisted Passenger Lounge – Gate B27
  • Sleep ‘n Fly – C Gates
• To Dubai International Hotel (B Gates and C Gates)
  • Dubai International Hotel East Reception – B Gates
  • Dubai International Hotel West Reception – C Gates
  • Dubai International Hotel – C Gates
  • Staff Delivery Locations
  • Police Ahwal Office – B10
  • Police Ahwal Office – C13
  • Police Management – B17
  • Emirates Office – B13
  • Emirates Office – C18
  • Facility Care Office – B22
  • Connections Security CB – G
  • Connections Security CB – J
  • Connections Security CB – K
  • Connections Security CB – H
  • Connections Security CC – A
  • Connections Security CC – B
  • Connections Security CC – C
  • Connections Security CC – D
  • Connections Security CC – E

• DXB&more orders can be delivered to a designated meeting point close to the closed gates to ensure the airport guest remains outside the gate to meet the delivery representative to collect their order.
• The exact location is available when delivery location is selected on the platform.

DXB&more orders can be delivered to the reception areas of airport guest lounges across Concourse B and C. The airport guests will need to meet the delivery representative at the reception to collect their order.

DXB&more orders can be delivered to the reception area of Dubai International Hotel. The airport guests will need to meet the delivery representative at concierge reception to collect their order.

When payment has been made, you will receive an email / SMS to confirm the DXB&more order and advise of the estimated delivery time.

You will receive a further email / SMS when your DXB&more order is on the way to ensure you are available at the agreed delivery point.

The new DXB&more team can be easily identified by their yellow jackets and bright blue delivery bags.

Once an order has been placed for delivery, it will be delivered to the requested delivery location

A customer can share their order details and order confirmation with someone else in their party to collect / receive the order on their behalf.

• If you haven’t received your order and require support, then please call +9714 5053106 or access the live chat function on www.dxbmore.com.
• You will need your Order number, Name and Contact details.

If you have feedback or wish to make a complaint, please email dxbmore.help@servy.ae or fill in the feedback from available here.

• If you are ordering food or drinks through DXB&more you will be unable to cancel your order as the order is prepared upon receipt.
• Retail orders can be cancelled directly with the store at collection if the guest opted for pick up or with the delivery staff if the guest opted for delivery.
• If you require support, then please call +9714 5053106 or access the live chat function on www.dxbmore.com.
• You will need to quote your Order number, Name and Contact details.

• Food and beverage orders through DXB&more cannot be returned.
• Retail orders can be returned in accordance with each stores’ policy.
• For convenience we have included each retailer’s return policy here.
• Exchanges are not possible through DXB&more. Instead, a new order should be placed, and the unwanted item returned to the stores.
• If you require support, then please call +9714 5053106 or access the live chat function on www.dxbmore.com.
• You will need to quote your Order number, Name and Contact details.

• If you want to return your retail purchase made through DXB&more, you will need to go to the store directly. Here you can organise the refund, in line with the store’s return policy.
• If you are unable to do this in person, you can refuse the delivery (in part or in full) and request that the item is returned to the store directly.
• Upon returning the item(s), the guest must complete a short form (found here) so that the refunds can be processed.
• If you require support, then please call +9714 5053106 or access the live chat function on www.dxbmore.com.
• You will need to quote your Order number, Name and Contact details.

• If your order is delayed and you are unable to wait, please let us know by sending your order details (Order Number, Name, Contact details) to dxbmore.help@servy.ae and we will be happy to rectify.
• Please note that your credit card may still be charged for food & beverage orders.

• If you are ordering food or drinks through DXB&more you will be unable to change your order once it has been received by the outlet. If you forgot to add something and chose to pick up your order, additional items can be added at the store.
• In case of retail, the order can be returned in full or partially and a new order can be placed through DXB&more.

• Transactions are pre-authorised once your order is submitted and charged when your order is collected.
• You will receive an email from DXB&more powered by Servy containing an itemised receipt once your order is picked up. Servy is the merchant of record on your credit card statement, but all merchant information is included on your receipt.

Please email us at dxbmore.help@servy.ae and we will be happy to send a copy.

No credit card information is stored by Servy; instead it is passed on to our payment processor via dual-layered encryption. Servy maintains PCI compliance for all payments.